TECHNICAL SUPPORT SYSTEM

Our technical support system starts when the vendor receives an order from the liaison office of any international brand. In the beginning, we send a mock-up request form to be filled up by the vendor concerning information about the producer’s name, location, contact person, name of the international brand, liaison office details, department, p/o no., style no., fabric type, and the desired metal accessory they want to attach on the garment. We ask for three sample garments of the desired product from the vendor and check if the metal accessory wished to be applied to the garment is suitable. Our application engineering consists of identifying all the fastener locations on the garment first, then checking any errors in the manufacture such as false fastener locations on the stitch lines, unstable application surface, and uneven fabric thickness. After correcting the above-mentioned errors, we choose the right fastener and locate them in the most suitable and desired positions on the garment. Then we check the compressed fabric thickness by our special torque micrometer developed for the dimensional value of the garment when subjected to the compressing force of the chosen fastener.

According to the technical evaluation of the garment, we prepare three copies of the mock-up sheet and attach them to the garment samples to report our critics and comments concerning the proper application of the fasteners for approval purposes of the liaison office. Those three samples are to be kept, one in our laboratory, one in the vendor company, and one in the liaison office to check the consistency and the progress of further production as approved. Our technical service continues through the pre-production phase of the vendor. We send a data sheet request form to be informed about the locations of the bulk production. After receiving the information concerning the production locations, our technicians visit all locations to qualify the vendor’s machinery, application dies, and personnel. The technicians train the personnel who attach the chosen fasteners and adjust the proper pinch setting of their machinery. The fastener attachments are controlled periodically and reported by datasheet forms at all locations in order to check their convenience according to the approved mock-up sheet. Periodical visits to the locations continue until the bulk is delivered to standardize the attachment consistency.

Mock-up and data sheet request form sample